Privacy Policy for Zarkit

Effective Date: 02-03-2026

Last Updated: 02-03-2026

Zarkit (“Zarkit”, “we”, “our”, “us”) is an on-demand logistics and delivery platform operated under the registered name Zarkit Group. We are committed to protecting the privacy and personal data of our users, customers, partners, drivers, and vendors.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Zarkit mobile application, website, or related services (collectively, the “Services”).

By accessing or using Zarkit, you agree to the practices described in this Privacy Policy.

1. Company Information

• Brand Name: Zarkit
• Registered Name: Zarkit Group
• Owner: Ravi Kumar
• Registered Address:
  Jouri Bujurg, Near Parichha,
  Jhansi, Uttar Pradesh – 284121, India
• Support Email: support@zarkit.com

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Customers requesting delivery or logistics services
• Drivers / delivery partners
• Business users and vendors
• Website and app visitors
• Customer support interactions

3. Information We Collect

3.1 Information You Provide Directly

We may collect the following personal information:

For Customers

• Full name
• Mobile number
• Email address
• Pickup and delivery addresses
• Payment-related details (processed securely via third parties)
• Order details and delivery instructions
• Communication records (chat, email, call)

For Delivery Partners / Drivers

• Name, phone number, email
• Address
• Government-issued ID details (KYC)
• Vehicle details (type, registration number)
• Driving license details
• Bank account details (for payouts)

For Business Accounts

• Business name
• GST details (if applicable)
• Billing address
• Authorized contact details

3.2 Information Collected Automatically

• Device information (model, OS, app version)
• IP address
• Location data (real-time during delivery)
• Log files and crash data
• Usage patterns and app interactions
• Cookies and similar technologies (for website)

4. Location Data Usage

Zarkit collects real-time location data to:

• Assign nearby delivery partners
• Track pickups and deliveries
• Improve route efficiency
• Ensure safety and fraud prevention

Location access is required only during active service usage.

5. How We Use Your Information

• Provide on-demand logistics and delivery services
• Match customers with delivery partners
• Process orders and payments
• Communicate service updates
• Provide customer support
• Verify identity and prevent fraud
• Improve platform performance
• Comply with legal obligations
• Resolve disputes and enforce agreements

6. Payments & Financial Information

Zarkit does not store sensitive payment information such as:

• Card numbers
• CVV
• UPI credentials

All payments are processed securely through trusted third-party payment gateways that comply with industry security standards.

7. Data Sharing & Disclosure

7.1 With Service Providers

• Payment processors
• Cloud hosting providers
• Analytics and monitoring tools
• Customer support tools

7.2 With Delivery Partners

• Pickup and drop location
• Customer contact details (only required for delivery)

7.3 Legal & Safety Reasons

• Government or law enforcement requests
• Court orders or legal obligations
• To protect Zarkit’s legal rights, users, or public safety

We do NOT sell or rent your personal data to advertisers or third parties.

8. Data Retention Policy

We retain personal data only as long as:

• Necessary to provide services
• Required by law or regulatory authorities
• Needed for dispute resolution or fraud prevention

After this period, data is securely deleted or anonymized.

9. Data Security Measures

• Secure servers
• Encrypted data transmission
• Restricted access controls
• Regular security reviews

However, no system is completely secure, and users share data at their own risk.

10. User Rights & Choices

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent (subject to legal limits)

Requests can be sent to: support@zarkit.com

11. Account Deletion

Users may request permanent account deletion by:

• Emailing support@zarkit.com
• Mentioning registered mobile number/email

Account deletion may take 7–30 working days depending on verification and legal requirements.

12. Children’s Privacy

Zarkit services are not intended for children under 13 years.

We do not knowingly collect personal data from minors.

If such data is identified, it will be deleted immediately.

13. Third-Party Links & Services

Zarkit may contain links to third-party websites or services.

We are not responsible for their privacy practices.

Users should review third-party privacy policies separately.

14. Changes to This Privacy Policy

Zarkit reserves the right to update this Privacy Policy at any time.

Updates will be posted with a revised “Last Updated” date.

Continued use of the Services constitutes acceptance of changes.

15. Governing Law

This Privacy Policy is governed by the laws of India.

Any disputes shall be subject to the jurisdiction of Uttar Pradesh courts.

16. Contact Information

Email: support@zarkit.com

Registered Address:
Jouri Bujurg, Near Parichha,
Jhansi, Uttar Pradesh – 284121, India